After spending over 5.5 hours on the phone with eBay the last in the past week. I've talked to 4 selling specialists and 2 of their supervisors. I've also talked with 3 trust and safety team members and 2 of their supervisors.
We've been trying to get some clarification on the recent changes and how we can comply with the policy and site changes.
For a bit of background, we no longer do any RA drop shipping (ie. Amazon, Walmart, etc.). But, instead we use wholesale suppliers with drop shipping agreements, you know, real drop shipping. And, yes, after April 19th we did see a decline in traffic and sales on some accounts as many other sellers did whether RA or not.
So, I thought I would share some of what I've found and the things that apparently will effect your search rankings. Some of these already did but apparently after the change they may effect your ranking more than before.
1.) Verified US Address: If you do not have a verifiable address in the US for your account it may be restricted and search ranking may be punished.
2.) VeRO violations: The impact of VeRO take downs apparently has a greater effect on search ranking than in the past. Specifically it seems they lower your ranking and take longer to drop off / reset compared to previously.
3.) Item Location Misrepresentation: This is the big change apparently. As some have been speculating, this it seems is how many are getting their search ranking lowered. If the location on the listing does not match the origin scan of the tracking this is considered Item Location Misrepresentation and can effect your search ranking.
The problem with #3 as I'm sure many of you will understand is where the item ships from can be different depending upon the buyer location for some suppliers. We have this exact issue with one of our largest suppliers who has a warehouse in NV and another in NC. If the item is in stock at both warehouses the item will ship from which ever is closest to the buyer. As such, determining what location to put when listing is not really feasible when the location depends upon who buys it.
So, we have been trying to get some direction and clarification specifically on this issue. And, so far, none of the representatives or supervisors we spoke to can provide it. We are waiting on follow up with some higher up eBay execs we have reached out to via other channels.
We plan to keep on trying to get clarification and direction on this issue. But, it seems, nobody yet has been able to provide it. So, as of now, it seems if you cannot match the listing location with the tracking origin you may be punished.
It has been a frustrating and insightful few days working through the eBay minions. We have even tried to get some direction on if eBay will offer some way for us to verify we have 3rd party agreements with suppliers as their TOS recently changed to indicate is required. But, nobody has a clue on this issue either.
Again, this is all speculation really. As who the fuck really knows what is going on inside eBay. But, I can tell you we will continue to try and find answers and direction on how and when search ranking will be effected by selling practices.
Ebay seller lied about item shipped from different location misrepresentation postcode.