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I got my ebay account restricted for 7 days. A customer left their phone number because they had a question about shipping to Alaska. I attempted to call them with no response. I messaged them on ebay saying I attempted to call them and that we could ship to Alaska. The account was restricted because I messaged this. I was told by a representative that if a customer leaves their phone number I have the option to call them BUT I can not say in a message that I called them. This seems absolutely ridiculous. Any input or advice would be appreciated.

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There is a option on ebay (i dont remember where you go) that you ask ebay for customer details and both of you will get an email saying that you asked his/her details, after that you can "legally" use the phone number etc etc

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