Ideas on how to erase negative feedbacks from eBay as a seller and 2 sample messages: Suggest edit/add at your own discretion.
EBay has some rules regarding feedback. We can learn and use /bend them to try and erase the negatives. (Most of the negatives can be erased) The rules and possible case scenarios are numerous and every case is different, so here are just some examples to get a taste of what you can do:
1. If a buyer leaves negative because he didn’t liked the item, or for poor quality: You send him a message offering a return for full refund. If he agrees: You do the return and send him a “request feedback revision” form link (You can submit 5 Feedback revision requests for every 1,000 Feedback comments you’ve received in the past 12 consecutive months.) If he don’t revise, call eBay-they’ll erase it. If he does not agree/does not respond: Even better because you don’t do the return: You wait for a few days and call eBay, telling them the truth of what happened. Especially for this case, it will be easy to be deleted, because the feedback regards the item itself and not the seller/service.
2. Many sellers call upon “feedback extortion” . In many cases, a complaining customer will extort throughout his messages. When he does, you win. In some occasions, if you see a customer complaining a lot you think he’s going to leave a “-“ and hasn’t yet extorted, a good strategy is to try and lead him to extort you. For example try to politely “poke” him indirectly reminding him about his “negative feedback option power” or with questions like “Since you don’t agree with any of our solutions, then how do you thing/what else can you do to satisfy your demands?”
eBay has some agents that will say you can’t erase it. You insist (e.g. ask to talk with a supervisor or to connect you with the revisions department or something, or hang-up and call again) and they will eventually erase it.
As a general rule, you never admit your mistakes (but you try to fix it) and you try to make the buyer to revise it. If he doesn’t, you seek and find a rule or an irregularity to his complaint or blame someone else (e.g.item was delivered late because of the shipping service) .